AE Auto Services ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you contact us, book an appointment, or receive communications related to our auto repair services.
This policy applies to information collected through our website at aeautoservices.com, our appointment booking tools, phone calls, and text messages sent in connection with your service requests.
1. Who We Are
AE Auto Services operates an auto repair shop located at 664 Montauk Hwy, Shirley, NY 11967, United States. We serve customers in Shirley, Suffolk County, and surrounding areas in New York State.
For privacy-related questions or requests, contact us at (631) 772-5716 or visit our Contact page.
2. Information We Collect
We collect only the minimum information needed to respond to inquiries, schedule appointments, and deliver requested services. Depending on how you contact us, this may include:
- Contact details: name, phone number, and email address
- Appointment information: preferred date, time, and service requested
- Vehicle information: make, model, year, and details relevant to the service you request
- Communications content: messages you submit through our appointment form or leave in voicemails
- Communication metadata: call and message timestamps, delivery status, and related telecommunication logs generated when we contact you or respond to your request
We do not intentionally collect sensitive personal information such as Social Security numbers, financial account numbers, or health information through our website or standard appointment process.
3. How We Use Your Information
We use the information described above to:
- Schedule, confirm, and manage service appointments
- Respond to questions about our services, pricing, and availability
- Send appointment reminders, confirmations, and service-related updates by phone or text message
- Provide follow-up communication about completed or pending work
- Maintain business records required for operations, customer support, and legal compliance
We do not sell your personal information. We do not use your information for unrelated marketing without your consent where consent is required by law.
4. Communication Services and Twilio
We use third-party communication providers to deliver customer messages and manage appointment-related contact. This includes Twilio Messaging for SMS text messages such as appointment confirmations and reminders, and may include related telecommunication services used to support customer communications.
When you provide your phone number and request service or appointment communications, you authorize us to send service-related messages to that number using these providers. Message and data rates may apply. You may opt out of non-essential text messages at any time by replying STOP to a message we send, or by contacting us directly.
Twilio processes communication data according to its own policies. For more information, review the Twilio Terms of Service, Twilio Website Privacy Notice, and Twilio Acceptable Use Policy.
5. Third-Party Service Providers
We use trusted vendors to operate our website and communication tools. These providers may process personal information on our behalf only as needed to perform their services:
- Arcadiansoft BusinessPlus: hosts our online appointment booking widget and related customer contact tools embedded on this website
- Twilio: delivers SMS messages and related communication infrastructure
- Google Maps: displays our business location when you view map embeds on our site
These providers are contractually required to handle data securely and only for authorized purposes. They may maintain their own privacy policies governing how they process data.
6. Legal Basis and Permission to Use Data
We collect and use personal information only where we have a lawful basis to do so, including:
- Your consent when you submit an appointment request or agree to receive text messages
- Our legitimate interest in operating our business and responding to customer inquiries
- Compliance with applicable legal, tax, and regulatory obligations
In line with Twilio's data requirements, we submit contact and communication data only for purposes where we have obtained any permissions required by law, including consent for text messaging where applicable under the Telephone Consumer Protection Act (TCPA) and related U.S. regulations.
7. AI and Automated Processing
Our communication providers may use automated systems to route, deliver, or log messages. Twilio and its affiliates may process customer content and related communication data to operate, secure, and improve messaging services.
We do not use personal, confidential, or sensitive data in AI or machine-learning features where such use is prohibited. We do not submit customer data to AI tools for unrelated purposes beyond delivering and supporting communication services you request.
8. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information. Where applicable, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of personal information, subject to legal and operational retention requirements
- Restrict or object to certain processing activities
- Receive a copy of information you provided in a portable format
- Withdraw consent for optional communications such as text messages
New York residents and customers in other U.S. states with applicable privacy laws may have additional rights. To exercise any of these rights, call us at (631) 772-5716 or contact us through our Contact page. We will verify your request and respond within the time required by applicable law.
9. Data Retention
We retain personal information only for as long as necessary to provide services, manage appointments, resolve disputes, and satisfy legal, tax, audit, and regulatory requirements. When information is no longer needed for these purposes, we delete it or anonymize it where feasible.
Communication logs and appointment records may be kept for a reasonable period to support customer service, billing disputes, and compliance obligations under New York and federal law.
10. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Cookies and Website Analytics
Our website currently does not use first-party analytics or advertising cookies. Embedded third-party widgets, such as our appointment booking form and map display, may set their own cookies or collect usage data according to their respective policies. We encourage you to review the privacy practices of those providers.
12. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website or communication services after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact AE Auto Services:
- Address: 664 Montauk Hwy, Shirley, NY 11967
- Phone: (631) 772-5716
- Website: Contact page
See also our Terms of Service.